Don't have an account yet? Make sure you are The setup and condition of your modem/router, wiring and computer can affect the quality of your internet connection. Instead, buffering allows your computer and video player to store video data in advanced so that you can watch your video without any skips or stutters. Forum discussion: I signed up for 12Mbit/896Kbit and got connected today. If you run a speed test using your WiFi, the speed test results could be inaccurately low.Run the speed test to see what your upload and download speed is. Unfortunately, when it comes to traffic, there's not much you can do about what everyone else is doing.
You can figure out if the problem is inside or outside your house by If you've tried all of the above and are still having problems, check out our general tips for Find the right options for your area by providing the zip code at your service address: By supplying your service address zip code we will be able to get you to the right location. Wondering what jitter is and how it affects your internet speeds? For better understanding , we have divided into user end and Company wise troubleshooting methods. If you’ve found that your download speed is great, but your upload speed is abysmal, I’ve got a possible solution for you. Apr 14, 2014 HowTo Comments 4 min read. I have been with Centurylink(used to be Embarq) for at least 15 years, They say the only speed available in my area is 10mbps When i do speedtests I never get the 10 of course, but more importantly my upload speed is usually about 0.50. The reason why your upload rate is so slow vary and it can be from user end as well as service provider end also. Read our Under federal law, it is your right and our duty to protect your account information. It's also good to understand that websites rely on different servers across networks, which can all run at varying speeds.
Ping is the amount of time it takes for your network to transfer information from your computer to a remote server and back. By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. Common causes of intermittent slow-downs include peak usage times, weather, a weak WiFi signal, virus or malware problems, and issues with your modem/router or computer.When a lot people across your network are using the internet at the same time, your online experience tends to slow down somewhat. © 2020 CenturyLink.
You may deny us permission by proceeding no further and your denial will have no affect on your current services. © 2020 CenturyLink. An example would be when a video buffers. As CenturyLink and Qwest merge companies, we are working hard to combine our systems. After setting up the modem I did a speed test and noticed that the download speed was low, and the upload speed was VERY low. You may deny us permission by proceeding no further and your denial will have no affect on your current services.
If that doesn't fix your problem, and your modem/router is more than 5 years old, it may be time to order a newer one. Let us know how we can troubleshoot and know how to get faster upload speed. Please tell us how we can make it better. With CenturyLink’s free internet speed test, you can see how fast your upload and download speeds are, as well as more detailed statistics like jitter and ping to help you diagnose why your WiFi isn’t performing like it should. Log in with your account username and password so that we can show you the pricing options available to you.
In an ideal world, there would not be any jitter and all the data that your computer received would arrive in a fluid stream, with each data packet arriving at equal intervals. Physical barriers and electronic interference from common household devices such as microwaves and baby monitors can lead to a situation where your wireless connection doesn't reach all areas of your home.First, try optimizing your wireless connection through some Viruses can cause all sorts of strange computer behavior, including slowing down your internet connection. Under federal law, it is your right and our duty to protect your account information. If you need immediate help with a service or technical issue, please go to the Contact Us page.Troubleshoot problems with your phone or internet servicePlease enter your Account or Billing Phone Number and Billing Zip Code to test your services.