I contacted the resolution center, and filed a claim.
Resolution Center: Resolve a problem. Close. You then collaborate with the buyer through the site to find a solution. I don't feel I am being treated fairly. The buyer can file a dispute directly with the merchant or on PayPal's Resolution Center. You just can’t expect them to never appear in your PayPal account. If the dispute is settled in the buyer's favor, a refund is initiated to the buyer. At this stage, they ask PayPal to reverse the transaction. Doing so brings you to a page detailing your response options.As the seller, you have three response options: provide shipping information, refund the customer, or provided evidence you have already refunded the customer.If you respond to the claim with shipping information, you may do so by providing online tracking information or by uploading proof that the item was shipped.Selecting the Case ID of a chargeback brings you to the chargeback detail page. Thanks for reply. PayPal also Responding to a chargeback in PayPal is similar to responding to a claim. I have to pay shipping cost to HK for an item I wasn't sent. PayPal resolution center is a joke - how to easily scam people using paypal. You can provide shipping information, other compelling evidence, refund the customer, or accept liability for the transaction.Again, you can provide additional evidence other than proof of shipment to respond to the chargeback.
The item was never shipped after weeks. By browsing this website, you consent to the use of cookies. An average employee spends over 2 hours responding to just one chargeback and only recovers 20 percent of their efforts. When this happens and you can prove it (to yourself) open an item not as described claim instead of a not received claim. Why does PayPal even let this happen. This is the same regardless of the cost of the item. I will never buy again from an overseas seller, and you can thanks Royput Technology Co. for that.I'm sorry to hear of the difficulty that you've had with this purchase. However, I never received the product.
Disputes use case flows. We always encourage our members to communicate with each other when there's a problem with a transaction. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work.
It represents the refunded amount already provided to the customer by their issuing bank, which you are responsible for crediting to the issuing bank should the customer win the chargeback. Next, select “Dispute a transaction” and select the reason that you’re filing a claim, such as a defective item or undelivered package.
I still have to pay interest on my PayPal account while I wait 30 - 60 days for a refund. ©1999-2020 PayPal, Inc. All rights reserved. the Return Shipping on Us program does help offset the cost of the return, but in some situations, there still may be some loss. The shipper submitted to Paypal a different tracking number after I filed a refund request. I did not receive an item from the original tracking number.